Terms of Service

These terms are an agreement between CarwashManage (Nairobi Garage Westlands, 4th Floor, Westlands, Nairobi, Kenya) and the business that creates an account ("you", the car wash). By creating an account or using the service you accept these terms on behalf of your business. If you do not agree, do not use the service.

CarwashManage is online car wash management software provided as a subscription service ("the service"), used in a web browser on phones, tablets and computers.

• You must give accurate business and contact details and keep them up to date.
• You are responsible for the staff and managers you invite, the permissions you give them, and everything done under your account.
• Keep passwords and devices secure and tell us promptly if you suspect unauthorised access.
• You must be at least 18 and authorised to bind your business.

New accounts get a 14-day free trial. No card is required, and nothing is charged automatically when it ends; to keep using paid features you choose a plan and pay.

Plans, their limits (such as branches and staff) and prices are shown on our pricing page and in the app, in Kenyan shillings. Prices may change; we will give you at least 30 days' notice before a price change affects your next billing period.

Yearly billing is charged in advance for 12 months at the yearly price shown. Optional services, such as the one-time M-Pesa Setup Service, are quoted and agreed separately.

Subscriptions are paid in advance for each monthly or yearly period, through Paystack (M-Pesa or card) or by M-Pesa to our Paybill/Till. We email the account owner a receipt for every payment, and reminders before a trial ends, before a renewal and when a payment is overdue.

If you pay by card with auto-renew switched on, we charge the same card for your next period when the current one ends, until you switch auto-renew off on the Billing page. M-Pesa payments cannot be charged automatically, so you pay each renewal yourself.

If a period ends unpaid, your account keeps working for a short grace period (currently 3 days) and then becomes read-only - you can still see your records and pay, but cannot add new ones until you renew. Your records are not deleted because of a late payment while the account remains open.

Fees are non-refundable except where required by law or where we say otherwise in writing. Prices include or exclude taxes as shown at the time of purchase.

Account owners can share their referral link. When a business that signed up through your link makes its first subscription payment, you earn a commission of 10% of that first payment. Later payments by the same business do not earn further commission.

Commissions are held for 14 days and then paid to the M-Pesa number you give us. A commission is cancelled if the payment is refunded or reversed during the hold. Self-referrals (including referring another account owned by you) and referrals obtained through spam or misleading claims do not qualify.

Commissions may be taxable income for you. We may change or end the programme with notice on this page; commissions already earned will still be paid.

You can upgrade or downgrade at any time; changes apply from the current or next billing period as shown in the app. You can cancel at any time and the service continues until the end of the period you have paid for. There is no long-term contract on monthly billing.

We may suspend or close an account that breaches these terms, after notice where reasonable, or immediately for serious breaches such as fraud or abuse of the service.

You own the data you and your staff enter, including your customers' details, washes, payments and reports. You give us permission to host and process it only to provide, secure and support the service.

For your customers' personal data you are the data controller and we are your data processor under the Kenya Data Protection Act, 2019. You are responsible for having a lawful basis to collect it and for telling your customers how you use it (for example, that you send WhatsApp updates). Our Privacy Policy explains how we process it.

You can export reports to PDF or Excel at any time. After cancellation, ask us within 30 days if you need an export of other records; after that we may delete your data as described in the Privacy Policy.

M-Pesa payments run on your own Till or Paybill, connected by manual entry, Safaricom Daraja STK Push or Kopo Kopo. Money is paid directly to you; we never hold your funds. Safaricom, Kopo Kopo, WhatsApp and other third parties have their own terms, approvals and fees, and we are not responsible for their availability, approval decisions or charges.

The M-Pesa Setup Service is an assisted setup: we help you apply for and configure Daraja access, but approval is Safaricom's decision.

You agree not to:

• Use the service for anything unlawful, including sending spam or unlawful WhatsApp messages
• Upload content you have no right to, or photos or data collected unlawfully
• Try to access other businesses' data, probe or disrupt the service, or reverse engineer it
• Resell or share the service outside your own business without our written agreement

We work to keep the service available and secure, but it is provided over the internet and may sometimes be interrupted for maintenance or reasons outside our control, such as network or power outages. We may improve, change or retire features; we will not remove a core feature of your paid plan during a period you have already paid for without offering a fair alternative or refund for that period.

The service helps you record and understand your business, but you remain responsible for your business decisions, cash handling, staff payments and tax filings. To the extent the law allows, CarwashManage is not liable for indirect or consequential losses such as lost profits, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under Kenyan law.

These terms are governed by the laws of Kenya. If a dispute arises, we will first try to resolve it in good faith by talking to you. If that fails, the courts of Kenya have jurisdiction.

We may update these terms. We will post the new version here with a new date and notify account holders of material changes at least 14 days before they take effect. Questions: CarwashManage, Nairobi Garage Westlands, 4th Floor, Westlands, Nairobi, Kenya, +254 705 091 683, support@carwashmanage.com.